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One Gas Customer Service Rep II in Oklahoma City, Oklahoma

Customer Service Rep II

  • Job ID: 1506

  • Functional Area: Customer Service

  • Position Type: Full-Time Regular

  • Relocation Provided: No

  • Location: Oklahoma City, OK

  • Department: CUSTOMER SVC/OFFICE SUPP

  • Internal / External: Internal and External

  • Experience Required: Not Indicated

Position Description:

If selected for further review, you will be invited to attend a career fair on June 4th at our office. At this career fair you will learn more about the position, the company, a day in the life of a CSR, and have an opportunity for on the spot interviews!

If you are a keen problem solver, eager to serve as the customer’s primary point of contact and own their issues from start to finish, then we are looking for you. Oklahoma Natural Gas is seeking a full-time

Customer Service Representative for an opportunity to work in an energetic, fast-paced environment in the Oklahoma City Contact Center.

Act as principal point-of-contact for customers via inbound phone communication.

Process customer transactions, such as, payment activity, starting/stopping/transferring service, emergency situations, billing questions, account adjustments, and service disputes.

Negotiate arrangements for payment of bills, provide information concerning governmental agencies, and inform customers of special programs that provide assistance.

Ensure delivery of customer service through fast and accurate response to customer requests and inquiries with the ability to take feedback and utilize suggestions to achieve desired outcome.

Position Requirements:

Good social skills with a focus on customer satisfaction

Ability to effectively communicate in a respectful and assertive manner

Polished phone demeanor, tone and etiquette is required

Ability to perform in a demanding and changing work environment

Ability to multi-task, including interacting with customers while simultaneously navigating the customer information system, scheduling orders and documenting calls

Maintain and promote a positive attitude while meeting productivity goals

Comfortable working with computers and web-based applications

Strong organization and time management

Accurate typing

Excellent verbal and written communication

Possess skills to research and problem solve to resolution

Previous experience in a customer service-oriented role preferred

Must be 18+ years of age

High school diploma or equivalent required

Must be able to work any shifts between the hours of 7am-7pm Monday - Friday, and be available to work overtime as needed

Must pass a pre-employment background check and drug screen

Working Conditions/ Physical Requirements:

This position is in a fast-paced, high volume call center environment

Ability to feel comfortable sitting/standing for most of an 8-hour shift

Ability to attend 100% of our paid training program, without absences

Regular, consistent, and punctual attendance

Benefits:

Paid vacation and personal/family care

Market-based pay program with annual salary reviews and short-term incentive program

Relaxed dress code

Medical/dental/vision insurance

Retirement benefits

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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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