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One Gas Supervisor, Regional Customer Service in Oklahoma City, Oklahoma

Position Description:

Directs customer service, customer accounting, collections, cash processing and/or billing functions.

Supervise and direct employees performing activities relative to:

  • Answering customer inquiries

  • Establishing customer accounts

  • Accepting/posting customer payments

  • Researching and reconciling customer accounts

  • Establishing payment arrangements

  • Processing service order exceptions

  • Rate jurisdiction reviews

  • Tax adjustments

  • Business Center operations

  • Account research & breakdowns

  • Special project assignment

  • Identity theft

  • Bankruptcies

  • Letters of credit (irrevocable and regular)

  • Surety bonds

  • Trusts and Powers of Attorney

  • Social service agency pledges and payments

  • Customer Account Referral System

  • Life-threatening claims

Supervise and direct employees performing activities relative to:

  • (Specified by position)

  • Customer service

  • Billing

  • Collections

  • Cash Remittance and Processing

  • Customer Correspondence

Advise and assist customers, employees, and others to resolve situations related to customer services and collection policies and procedures, customer account inquiries, service requests, emergency situations, and scheduling.

Participate in and/or coordinate local civic and/or community activities as a representative of company. Communicate information concerning company activities and programs.

Compile, verify, prepare, and/or approve information related but not limited to:

  • Payment arrangements

  • Customer billing adjustments

  • Work schedules/time sheets

  • Personnel information

  • Customer correspondence

  • Budgets

  • Energy Assistance Programs

  • Fraud investigations

  • Billing dispute resolutions

  • Training and productivity

Coordinate activities between customer services, collections and other functional areas, providing advice and direction related to customer service and collection policies and procedures as needed.

Monitor and evaluate employee performance. Initiate recommendations regarding hiring, promotions, and discipline.

Regular and reliable attendance is required in performance of job.

Employee may be required to perform additional duties as assigned.

Position Requirements:

Experience with and thorough knowledge of customer service and collection policies and procedures related to customer accounting, billing, customer relations, credit and collections, and cash.

Experience researching and interpreting complex customer account information (Specified by position).

Knowledge of operating and information technology policies and procedures as they relate to customer services and collection activities.

Experience in use and function of office equipment applicable to position, including accessing computers and utilizing applications such as Microsoft Office.

Experience with the application of math and algebraic formulas.

Experience and training related to:

  • Customer Information System (Banner)

  • Workforce Management Tool (Community)

  • Call Management System (Avaya)

  • Microsoft Customer Management System (CRM)

  • Business Intelligence System

  • Interpersonal skills/customer relations

  • MAXIMO

Experience training, directing, and supervising; demonstrated ability to apply personnel policies and procedures.

Experience reading and interpreting manuals, reports, budgets, governmental rules and regulations, contracts, correspondence, and customer account information.

Experience researching, composing, and preparing reports, budgets, financial information, and correspondence.

Experience interacting, advising, directing, training, developing and communicating effectively.

Experience analyzing and determining work schedules, appropriate staffing levels, equipment needs, and policies and procedures.

Demonstrated ability to actively participate in civic and professional organizations.

Demonstrated ability to read and write fluently in English.

Minimum Applicable driver's license.

Mobility to travel in and around office surroundings.

Able to operate tools and equipment required.

Communicate and/or exchange verbal and written information and instructions.

Visual abilities sufficient to perform job duties.

#officeoperations

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job ID: 1844

Functional Area: Customer Service

Position Type: Full-Time Regular

Relocation Provided: No

Location: Oklahoma City, OK

Department: CUSTOMER SVC

Internal / External: Internal and External

Experience Required: 3 - 5 Years

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