One Gas Supervisor - Regional Customer Service in Oklahoma City, Oklahoma
The Supervisor-Regional Customer Service role will be responsible for overseeing the billing team and billing functions for the organization.
Directs customer service, customer accounting, collections, cash processing and/or billing functions.
Supervise and direct employees performing activities relative to:
Answering customer inquiries
Establishing customer accounts
Accepting/posting customer payments
Researching and reconciling customer accounts
Establishing payment arrangements
Processing service order exceptions
Rate jurisdiction reviews
Business Center operations
Account research & breakdowns
Special project assignment
Letters of credit (irrevocable and regular)
Trusts and Powers of Attorney
Social service agency pledges and payments
Customer Account Referral System/li>
Supervise and direct employees performing activities relative to: (Specified by position)
Cash Remittance and Processing
Advise and assist customers, employees, and others to resolve situations related to customer services and collection policies and procedures, customer account inquiries, service requests, emergency situations, and scheduling.
Participate in and/or coordinate local civic and/or community activities as a representative of company. Communicate information concerning company activities and programs.
Compile, verify, prepare, and/or approve information related but not limited to:
Customer billing adjustments
Work schedules/time sheets
Energy Assistance Programs
Billing dispute resolutions
Training and productivity
Coordinate activities between customer services, collections and other functional areas, providing advice and direction related to customer service and collection policies and procedures as needed.
Monitor and evaluate employee performance. Initiate recommendations regarding hiring, promotions, and discipline.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned.
Experience with and thorough knowledge of customer service and collection policies and procedures related to customer accounting, billing, customer relations, credit and collections, and cash.
Experience researching and interpreting complex customer account information (Specified by position).
Knowledge of operating and information technology policies and procedures as they relate to customer services and collection activities.
Experience in use and function of office equipment applicable to position, including accessing computers and utilizing applications such as Microsoft Office.
Experience with the application of math and algebraic formulas.
Experience and training related to:
Customer Information System (Banner)
Workforce Management Tool (Community)
Call Management System (Avaya)
Microsoft Customer Management System (CRM)
Business Intelligence System
Interpersonal skills/customer relations
Experience training, directing, and supervising; demonstrated ability to apply personnel policies and procedures.
Experience reading and interpreting manuals, reports, budgets, governmental rules and regulations, contracts, correspondence, and customer account information.
Experience researching, composing, and preparing reports, budgets, financial information, and correspondence.
Experience interacting, advising, directing, training, developing and communicating effectively.
Experience analyzing and determining work schedules, appropriate staffing levels, equipment needs, and policies and procedures.
Demonstrated ability to actively participate in civic and professional organizations.
Demonstrated ability to read and write fluently in English.
Minimum Applicable driver's license.
Mobility to travel in and around office surroundings.
Able to operate tools and equipment required.
Communicate and/or exchange verbal and written information and instructions.
Visual abilities sufficient to perform job duties.#officeoperations
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID: 1752
Functional Area: Customer Service
Position Type: Full-Time Regular
Relocation Provided: No
Location: Oklahoma City, OK
Department: CUSTOMER SVC
Internal / External: Internal and External
Experience Required: 3 - 5 Years