One Gas System Analyst I in Tulsa, Oklahoma
System Analyst I
Job ID: 1122
Functional Area: IT
Position Type: Full-Time Regular
Relocation Provided: No
Location: Tulsa, OK
Department: IT TECH SUPPORT
Internal / External: Internal
Experience Required: Not Indicated
Perform incident management (impacting one user/small group) or service requests related to IT systems, applications and support and perform tasks necessary to ensure reliable systems for business applications.
Triage and diagnose user issues.
Interface with internal customers to provide high degree of customer service/advocacy.
Work with third party manufacturers/vendors to assist with servicing ONE Gas systems and environment.
Assemble and/or install equipment within the ONE Gas environment.
Complete tasks assigned in order to accomplish approved application and/or infrastructure change requests.
Collaborate with applications and infrastructure personnel when servicing ONE Gas systems and environment.
Respond to work through either ticketing workflow, telephone or messaging systems.
Regular and reliable attendance is required in performance of job.
Employee may be required to perform additional duties as assigned
Minimum Bachelor's Degree computer sciences, other related field
Working knowledge of current infrastructure technologies. Demonstrated ability to
understand and support the following:
Desktop/laptop hardware, operating system and Office suite
Knowledge of Active Directory, permission hierarchy and group policy management
Event monitoring, logging and data collection techniques
Experience with the application of math, algebra and statistical and volumetric methods.
Experience and training relative to:
Workstation operating systems software
Knowledge regarding how to identify, research and analyze systems software problems and perform systems evaluations.
Demonstrated ability to research, prepare and compose systems operating procedures and documentation, reports, and correspondence.
Demonstrated ability to interact, advise, guide, train and communicate effectively.
Demonstrated ability to read and write fluently in English
Mobility to travel in and around office facilities system wide.
May be required to lift 50 lb. and be able to install equipment under desks or in ceilings.
Communicate and/or exchange information or instructions.
Visual ability sufficient to perform job duties.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.